Insurance answers,
on the phone, in seconds.
Arya is a voice AI patients call to check coverage, prior auth, and claim status — and a referral console doctors use to book the right specialist and voice-call the patient in one click. Identity verification and PHI guardrails, built in.
How a call works
Three deterministic steps before any PHI leaves our systems.
Patient calls
Twilio routes the call to Arya. We verify the request signature on every webhook.
Identity verified
Arya collects name and date of birth. No plan details are shared until the match succeeds.
Coverage answered
Arya uses narrowly-scoped tools — insurance, prior auth, claims — restricted to the verified patient.
Guardrails, not vibes.
Voice agents leak PHI when identity verification is a prompt, not a gate. Arya enforces it server-side, then a second model reviews every reply.
- Server-side identity gatePHI tools reject any request whose patient ID doesn't match the verified session.
- No medical adviceArya refuses treatment or diagnostic questions and refers callers to their clinician.
- Injection-hardenedCaller speech is wrapped as untrusted data. A classifier flags jailbreak attempts, out-of-scope drift, and possible PII leaks — visible in the admin dashboard.
Book specialists in one click.
Stop playing phone tag. Pick a patient, and we'll instantly show the best in-network specialists — matched by insurance, distance, and availability. One click calls the patient to confirm the appointment.
Open the referral console- 1. Pick a patient
- 2. Review AI-ranked specialists
- 3. Tap Confirm & call
- 4. Patient's keypad response updates the referral status live